FAQ
What shipping methods are available?
We routinely ship gifts nationwide within the USA. Our preferred carriers are FedEx or UPS.
Do you ship internationally?
We DO ship internationally through our Etsy platform. This offers extra added buyer & seller protection through Etsy. Our Etsy shop is available at https://www.etsy.com/shop/ArdmoreCompany
Do you ship meltable products in summer months?
To avoid any of our gifts being damaged , we do not ship meltable products in summer months. (Chocolate, gummies, some candies)
How much notice is needed for custom design gifts?
Our turn around time is 3-5 business days. If you have a bulk or highly customized order, this may be longer. If the turn around time is beyond the 3-5 business days we will be in communication with you to make sure you receive you gifts in your desired timeframe!
Can you use my business logo within the custom design gifts?
Yes! We LOVE supporting other business owners. Adding your logo or slogan to a gift can be a great way to increase your brand visibility. We will work with you to nail down your vision!
Do you work with local SoCal Wedding Planners and Vendors?
We love our Southern California wedding extraordinaires ! Anything we can do to help the vision of the event or wedding come to life is a treat for us. We are based in Hermosa Beach, California which puts us in a great spot for quick and efficient shipping to wedding venues from Santa Barbara all the way to San Clemente .
I am a bride and have a specific idea in mind for my wedding, can you create it?
Creativity is the name of the game! We LOVE our customizations . Please reach out to us at info@ardmorecompany.com to let us know of your vision. We will do our best to bring it to life!
What are your candles made out of?
Our candles are hand poured using only 100% soy wax, clean fragrances, and eco-wicks.
What if I make a mistake on my customization information for my gift?
Mistakes happen! Please send us an email at info@ardmorecompany.com and we will make sure your order is corrected.
How long do your 4oz and 8oz candles burn?
20-25 hours- 4oz
35-45 hours- 8oz
Do you support small business within Hermosa Beach/South Bay area?
Yes! We LOVE our South Bay community and sourcing locally when we can. We encourage small business / vendors to reach out with your collaboration ideas.
Do you offer a discount for First Responders and Military ?
We honour our First Responders and Military men and women. Please use our 'contact us" form to inquire about discounts for certain projects.
Do you offer wholesale accounts?
We work with select vendors to create customized gift options for their retail stores. Please reach out to us at info@ardmorecompany.com should you have a wholesale inquiry.